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Talk To an Athlete Advisor
Sizing, orders, returns, or just talking shoes — our AI-assisted advisor line picks up around the clock.
0800 100 6453Available 24 hours a day, 7 days a week. Tap to call from your phone.
Help Center
Shipping
Standard shipping arrives in 3–5 business days. Nike Members ship free on every order, with express options available at checkout for next-day delivery in most regions.
Returns
Members get free returns within 30 days of delivery — items must be unworn, with tags attached, in original packaging. Refunds post to your original payment method within 5–7 business days of us receiving the return.
Size Guide
Check the size chart on every product page — running shoes typically fit true to size, while basketball and football boots often run half a size small. Still unsure? An Athlete Advisor can compare your last purchase against any new style.
Membership
Free shipping and returns, early access to limited drops, member-only pricing, and personalized training plans through Nike Run Club and Nike Training Club — all free to join.
Prefer To Write It Down?
Order issues, wholesale inquiries, press requests — pick the right form and we’ll route it to the right team.